Account Manager

Job Summary

A company is looking for an Account Manager (Scaled Growth & Retention).

Key Responsibilities

• Execute scaled client engagement through automation, campaigns, and AI-assisted communication
• Implement automated renewal and expansion workflows while monitoring client adoption signals and churn risks
• Collaborate with cross-functional teams to optimize workflows and enhance client engagement strategies

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• 3+ years of experience in Customer Success, Account Management, or Growth roles
• Hands-on experience with engagement tools such as Salesforce, Pendo, and Outreach
• Data-driven mindset with the ability to interpret signals and take action
• Experience managing scaled programs and automation workflows