Account Manager

Job Summary

A company is looking for an Account Manager to enhance customer relationships and drive renewals and upselling efforts.

Key Responsibilities

• Perform outbound renewals activities and maintain contact with customers to ensure satisfaction and identify cross-sell opportunities
• Utilize Salesforce for tracking renewals activities and develop a quarterly business plan for assigned accounts
• Leverage internal resources to educate customers on new services and conduct regular reviews with the Renewals Manager

Required Qualifications

• 5+ years of experience in account management within SaaS or software and consulting markets
• Proven ability to meet sales/quota targets and manage complex accounts with multiple stakeholders
• Experience in mentoring junior account managers and guiding on complex client issues
• Demonstrated success in growing an existing account base
• Results-driven with the ability to influence others to achieve outcomes