Account Manager

Job Summary

A company is looking for an Account Manager to support their SMB customer segment remotely.

Key Responsibilities

• Own renewal and expansion quotas across a high-volume SMB portfolio, building relationships and executing retention strategies
• Manage the full expansion sales cycle, including prospecting, qualifying, demoing, negotiating, and closing deals
• Develop strategic account plans, monitor account health, and recommend adoption paths to enhance customer value

Required Qualifications

• 2+ years of B2B SaaS sales account management experience focused on upsells and expansion
• Experience managing a high-volume book of business and achieving sales targets
• Proficient in Salesforce; familiarity with Planhat or similar tools is a plus
• Ability to manage multiple customer interactions and adjust communication style as needed
• Process-oriented, adaptable, and committed to improving workflows