Account Manager

Job Summary

A company is looking for an Account Manager who combines customer advocacy with commercial ownership to help customers grow and ensure ongoing value post-onboarding.

Key Responsibilities

• Own adoption, renewal, and expansion outcomes for a defined book of SMB-midmarket customers
• Drive proactive customer engagement through regular check-ins and value reinforcement
• Identify upsell opportunities and collaborate with internal teams to resolve issues and improve workflows

Required Qualifications

• 2+ years of experience in Account Management, Customer Success, Revenue Operations, or similar roles
• Ability to manage a portfolio with varying complexity and multiple renewal cycles
• Experience with commercial conversations including renewals and upsell scoping
• Demonstrated proficiency with Salesforce, HubSpot, or similar CRMs
• Strong organization and time management skills