Account Manager

Job Summary

A company is looking for an Account Manager to manage and grow relationships with existing customers in the digital health SaaS sector.

Key Responsibilities

• Own a portfolio of existing digital health customers and serve as their primary point of contact for growth
• Collaborate with internal teams to resolve issues and deliver improvements
• Drive customer retention, adoption, and long-term account health while identifying upsell and cross-sell opportunities

Required Qualifications and Education

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
• Proven track record of expanding revenue within an existing customer base
• Experience using CRM tools to manage accounts, pipelines, and forecasting
• Comfort analyzing usage data and outcomes to inform expansion and retention strategy
• Familiarity with digital health or healthcare SaaS is a plus