Account Manager

Job Summary

A company is looking for an Account Manager to maximize customer retention, growth, and satisfaction across an assigned portfolio of accounts.

Key Responsibilities

• Manage a portfolio of accounts, focusing on renewal, expansion, and customer satisfaction
• Develop and implement strategies for account growth and monitor customer health
• Act as a trusted advisor and coordinate resolutions for customer issues with internal teams

Required Qualifications

• 3-5 years of experience in account management or customer success, preferably in a SaaS environment
• Proven ability to drive renewals and customer retention
• Experience with CRM platforms, specifically Salesforce
• Analytical mindset with a focus on data-driven decision-making
• Ability to manage multiple priorities and work cross-functionally