Account Manager

Job Summary

A company is looking for an Account Manager to build long-term relationships with biotech and pharma customers.

Key Responsibilities

• Manage post-sale relationships for customer accounts, ensuring satisfaction and engagement
• Execute renewal processes and identify churn risks to maintain high retention rates
• Identify expansion opportunities within existing customers and advocate for their needs

Required Qualifications

• 2-4 years of experience in Account Management, Customer Success, or Client Services in a B2B SaaS or subscription-based business
• Proven track record of managing renewals and supporting account growth
• Experience communicating with scientific, technical, and business stakeholders
• Familiarity with CRM tools and customer engagement analytics
• Proactive mindset with the ability to manage multiple priorities