Account Manager

Job Summary

A company is looking for an Account Manager to manage customer portfolios and drive retention and expansion.

Key Responsibilities

• Own a portfolio of accounts, focusing on retention, gross renewal rate, and expansion
• Lead the renewal lifecycle, ensuring high gross renewal rates through effective proposal and negotiation
• Identify and close expansion opportunities, including upsells into new products

Required Qualifications

• 4-7+ years of account management, customer success, or sales experience in B2B SaaS or services
• Proven track record of hitting or exceeding retention and expansion targets
• Experience working with marketing, growth, or analytics teams
• Strong commercial acumen with the ability to navigate procurement and budget cycles
• Demonstrated ability to partner cross-functionally with technical and strategic teams