Account Manager

Job Summary

A company is looking for an Account Manager to serve as the primary relationship lead for clients.

Key Responsibilities

• Serve as the main point of contact for all client communication, ensuring a high-touch experience
• Build and maintain strong relationships with client stakeholders and C-suite executives
• Proactively solicit client feedback and identify potential friction points to enhance client satisfaction

Required Qualifications

• 5-7 years of experience in high-level account management or client services within a digital agency
• High emotional intelligence with the ability to manage complex human dynamics
• Understanding of agency economics, including retention metrics and account growth
• Sufficient knowledge of the HubSpot ecosystem to discuss project status with clients
• Bachelor's degree in Communications, Marketing, Business, or a related field