Account Manager

Job Summary

A company is looking for an Account Manager who thrives in a client-focused environment and possesses a strong background in virtual client support and sales.

Key Responsibilities

• Act as the primary point of contact for assigned client accounts, managing communications through calls, video meetings, and emails
• Drive client satisfaction and retention by providing expert product guidance and resolving service needs
• Assist in onboarding new clients and guide them through the AI platform features and service processes

Qualifications

• 5+ years in a virtual account management, customer support, or call center management role
• Experience managing client inquiries and handling objections
• Familiarity with conversational AI or prompt engineering concepts
• Proven ability to manage customer relationships and client satisfaction
• Strong verbal communication skills to explain complex tools professionally