Account Manager

Job Summary

A company is looking for an Account Manager to oversee key account management and support for local pizzerias.

Key Responsibilities

• Manage a portfolio of key accounts, addressing escalations, cancellations, and customer complaints
• Ensure timely and proactive support for shop partners, exceeding their expectations
• Lead and mentor a team of key account managers to drive growth and success

Required Qualifications

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment, preferably in the restaurant or hospitality industry
• Proven ability to manage complex, high-value accounts with a focus on retention and growth
• Experience handling customer complaints and escalations effectively
• Strong analytical skills to interpret data and develop actionable strategies
• Proficiency in Salesforce, Slack, Excel, and other account management tools