Account Manager

Job Summary

A company is looking for an EP&R Account Manager to support contractor organizations using emergency preparedness and response platforms.

Key Responsibilities

• Build and maintain trust-based relationships with contractor accounts, understanding their operational goals and workflows
• Serve as a primary point of contact, ensuring clear communication and a positive customer experience
• Become a subject matter expert in Storm Manager, providing onboarding and training tailored to each account's needs

Required Qualifications

• Minimum 3 years of experience in customer support, account support, or account management roles
• Demonstrated ability to build and sustain relationships across diverse stakeholders
• Proven ability to learn new software quickly and adapt to changing priorities
• Strong analytical skills to identify root causes and recommend improvements
• Willingness to participate in storm-event coverage shifts as needed