Account Manager

Job Summary

A company is looking for an Account Manager to manage and grow a portfolio of customers in a SaaS environment.

Key Responsibilities

• Own Net Revenue Retention (NRR) and achieve expansion, renewal, and retention targets
• Identify and close up-sell and cross-sell opportunities while maintaining a healthy expansion pipeline
• Partner cross-functionally to deliver customer outcomes and refine playbooks and best practices

Required Qualifications

• 4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of identifying and closing expansion opportunities
• Experience owning revenue targets such as NRR, expansion, or renewals
• Strong commercial acumen and negotiation skills
• Proficiency with CRM and collaboration tools