Account Manager

Job Summary

A company is looking for an Account Manager responsible for managing a portfolio of customers and driving revenue growth.

Key Responsibilities

• Own Net Revenue Retention (NRR) for the assigned portfolio, focusing on expansion, renewal, and retention targets
• Identify and close up-sell and cross-sell opportunities while managing renewal cycles and mitigating churn risk
• Partner cross-functionally to deliver customer outcomes and contribute to refining the Account Management function

Required Qualifications

• 4-8+ years of experience in mid-market SaaS Account Management, Customer Success, or Sales
• Proven track record of identifying and closing expansion opportunities independently
• Experience in owning revenue targets such as NRR, expansion, or renewals
• Strong commercial acumen and negotiation skills
• Proficiency with CRM tools (e.g., Hubspot, Salesforce) and collaboration tools (e.g., Jira, Confluence)