Account Manager

Job Summary

A company is looking for an Account Manager to drive customer retention and growth across an assigned portfolio of accounts.

Key Responsibilities

• Build and maintain strong relationships with client stakeholders and serve as the primary point of contact for assigned accounts
• Drive customer retention, contract renewals, and overall revenue growth within assigned accounts through strategic account planning
• Monitor customer health, identify risks proactively, and collaborate with internal teams to ensure customer satisfaction and successful implementations

Required Qualifications

• Bachelor's degree or equivalent professional experience preferred
• 7+ years of experience in Account Management, Customer Success, or related customer-facing roles
• Proven experience managing and growing complex customer relationships, including renewals and executive stakeholder engagement
• Experience using CRM platforms such as Salesforce or similar systems required
• Healthcare, workforce management, or SaaS industry experience strongly preferred