Account Manager

Job Summary

Account Manager, responsible for managing client relationships and ensuring performance, retention, and growth in a full-time remote role within the APAC region.

Key Responsibilities

• Oversee client account performance and proactively address issues
• Identify upselling opportunities and develop annual client success plans
• Coordinate with internal teams to resolve client issues and maintain accurate records

Required Qualifications

• 5-7 years of experience in account management, sales, or customer success in fintech or SaaS
• Knowledge of the cards and payments industry
• Fluency in Mandarin/Cantonese and English
• Strong time management and multitasking abilities
• Resilient mindset with excellent analytical skills