Account Manager

Job Summary

Account Manager, responsible for managing client relationships, overseeing performance and growth in a full-time remote role across the APAC region.

Key Responsibilities

• Understand client needs and monitor account performance
• Identify upselling opportunities and coordinate with internal teams to resolve client issues
• Develop annual client success plans and report on KPIs and client health metrics

Required Qualifications

• 5-7 years of experience in account management, sales, or customer success in fintech or SaaS
• Knowledge of the cards and payments industry, particularly issuing
• Ability to manage multiple clients across time zones
• Fluency in Mandarin/Cantonese and English
• Strong analytical skills and a resilient mindset