Account Manager

Job Summary

Account Manager, responsible for managing client relationships, overseeing performance and growth in a full-time remote role across the APAC region.

Key Responsibilities

• Act as the primary point of contact for clients, addressing their needs and concerns
• Monitor client account performance and identify upselling opportunities
• Coordinate with internal teams to resolve client issues and develop annual client success plans

Required Qualifications

• 5-7 years of experience in account management, sales, or customer success in fintech or SaaS
• Knowledge of the cards and payments industry, particularly issuing
• Strong time management and multitasking skills
• Fluency in Mandarin/Cantonese and English
• Ability to work under pressure and focus on successful outcomes