Account Manager

Job Summary

Account Manager, responsible for managing client relationships, performance oversight, and growth initiatives in a full-time remote role within the APAC region.

Key Responsibilities

• Oversee client account performance and proactively address issues
• Identify upselling opportunities and collaborate with internal teams to resolve client concerns
• Develop annual client success plans and report on KPIs and client health metrics

Required Qualifications

• 5-7 years of experience in account management, sales, or customer success in fintech or SaaS
• Knowledge of the cards and payments industry
• Strong time management and multitasking skills
• Fluency in Mandarin/Cantonese and English
• Excellent analytical and data interpretation skills