Account Manager

Job Summary

Account Manager, responsible for managing client relationships and driving satisfaction and growth in a full-time remote position across the APAC region.

Key Responsibilities

• Oversee client account performance and address issues proactively
• Identify upselling opportunities and develop annual client success plans
• Coordinate with internal teams to resolve client issues and maintain communication

Required Qualifications

• 5-7 years of experience in account management, sales, or customer success in fintech or SaaS
• Knowledge of the cards and payments industry, especially issuing
• Fluency in Mandarin/Cantonese and English
• Strong analytical and data interpretation skills
• Ability to manage multiple clients across time zones effectively