Account Manager

Job Summary

Account Manager, responsible for managing a portfolio of B2B member accounts in a full-time remote role, focusing on retention, satisfaction, and revenue growth through strategic relationship building and upselling opportunities.

Key Responsibilities

• Manage a portfolio of member accounts, ensuring retention and revenue growth
• Build and maintain trusted relationships with key stakeholders, acting as a strategic advisor
• Identify upsell and cross-sell opportunities while monitoring account performance and engagement

Required Qualifications

• 5-7 years of experience in Account Management, Sales, or Customer Success
• At least 3 years in a SaaS or subscription-based B2B environment
• Proven track record of revenue growth within an existing book of business
• Strong commercial instincts and understanding of deal structure and negotiation
• Organized and data-driven, with experience using CRM systems