Account Manager

Job Summary

To support client relationships, the remote full-time Account Manager will assist in maintaining accounts, ensuring customer needs are met, and delivering exceptional client service.

Key responsibilities:

• Assist with building and maintaining long-lasting customer relationships
• Communicate with clients to ensure their needs are understood and addressed
• Act as liaison between the customer and internal teams to resolve issues and track processes

Required qualifications:

• 3-5 years' experience in Customer Support and/or Account Management
• Demonstrated history of increasing client satisfaction, adoption, and retention
• Comprehensive understanding of the Account Management Journey
• Prior experience working with SaaS business platforms
• Strategic thinker with the ability to ideate solutions and execute to completion