Account Manager

Job Summary

Maximizing customer retention and satisfaction, the full-time remote Account Manager will manage a portfolio of accounts, focusing on renewals, expansion strategies, and ensuring clients realize value from the company's solutions.

Key responsibilities

• Manage account renewals and expansions while serving as the primary contact for client satisfaction initiatives
• Develop proactive save plans to mitigate churn and monitor customer health through data-driven tools
• Act as a trusted advisor, coordinating resolutions for customer issues with internal teams

Required qualifications

• 3-5 years of experience in account management or customer success, preferably in a SaaS environment
• Proven track record of driving renewals and retention through consultative practices
• Proficiency with CRM platforms, particularly Salesforce
• Analytical mindset with experience in leveraging data for strategic decision-making
• Ability to effectively manage multiple priorities in a cross-functional team environment