Account Manager

Job Summary

Owning and growing a portfolio of mid-market and enterprise clients, the full-time Account Manager will serve as a trusted advisor focused on ensuring customer satisfaction, maximizing retention, and driving revenue growth through upselling and cross-selling opportunities in a remote environment.

Key responsibilities

• Build and maintain deep, multi-threaded relationships across client organizations, leading regular executive business reviews
• Proactively monitor client health, resolve issues, and gather insights to contribute to product improvements
• Develop and execute strategic account plans to identify and close upsell and cross-sell opportunities, managing contract renewals effectively

Required qualifications

• 3-5 years of experience in account management or customer success, with at least 2 years in healthcare or digital health
• Demonstrated strategic business sense with experience leading renewal and upsell negotiations with enterprise-level stakeholders
• Proficiency in using AI tools in daily workflows to enhance client outcomes and productivity
• Exceptional communication skills, capable of distilling complex client needs into clear action plans
• Bachelor's degree in Business, Marketing, Healthcare Management, or a related field, or equivalent work experience