Account Manager

Job Summary

Seeking an experienced Account Manager, the fully remote role will manage a portfolio of over 600 existing customers while driving revenue growth and retention across SMB, Mid-Market, and Channel Partner segments.

Key responsibilities

• Lead customer and partner engagement strategies globally
• Collaborate with a regionally aligned Customer Engineer to influence stakeholders and orchestrate complex deals
• Attend industry conferences, customer events, and internal gatherings as needed

Required qualifications

• Proven experience in account management, particularly in a SaaS or technology environment
• Strong understanding of customer engagement and retention strategies
• Ability to manage a large portfolio of clients effectively
• Experience working with SMB and Mid-Market segments
• Willingness to travel occasionally for industry events and meetings