Account Manager

Job Summary

Managing a portfolio of existing SaaS customers, the remote Account Manager will drive product adoption, oversee renewals, and identify strategic expansion opportunities to deliver measurable business value.

Key Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Monitor customer health using usage analytics and business insights to identify and address risks early

Required Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent experience