Account Manager

Job Summary

Managing a portfolio of clients, the remote Account Manager will drive customer retention, expansion, and satisfaction by serving as a trusted advisor on global payroll, EOR, and HCM solutions.

Key Responsibilities

• Own a portfolio of client accounts and build strong long-term relationships to drive retention
• Identify and execute upsell and cross-sell opportunities while managing churn risk proactively
• Understand client needs and recommend tailored solutions to maximize value from the platform

Required Qualifications

• 3-7+ years in Account Management, Customer Success, or Client Services
• Experience in SaaS, HCM, payroll, EOR, PEO, or HR technology strongly preferred
• Proven track record managing and growing B2B client relationships
• Experience with CRM systems, preferably HubSpot
• Familiarity with payroll, global employment, or HR tech platforms is a plus