Account Manager

Job Summary

Managing day-to-day client relationships, the remote Account Manager will oversee project tracking, brief management, and stakeholder communication while collaborating with Integrated Project Managers to ensure timely delivery of marketing projects.

Key responsibilities

• Manage a portfolio of active briefs from intake through delivery, ensuring projects are tracked and delivered to agreed SLAs
• Build strong relationships with marketing stakeholders, serving as a knowledgeable and proactive day-to-day contact
• Coordinate with Integrated Project Managers to manage production milestones and ensure seamless cross-location delivery

Required qualifications

• Experience in account management, client services, or project management within a creative or marketing environment
• Strong organizational skills with the ability to manage multiple concurrent workstreams effectively
• Familiarity with project management or workflow systems such as OMG, Workfront, or Asana
• Understanding of creative production workflows in a multi-channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus