Account Manager

Job Summary

Proactively selling class management software, the full-time Account Manager will build and maintain strong relationships with clients in the youth activity industry, overseeing the full customer journey from onboarding to long-term success in a fully remote capacity.

Key responsibilities

• Manage the full customer journey for new accounts, ensuring successful onboarding and ongoing support
• Identify upsell and cross-sell opportunities while acting as a trusted advisor to clients
• Collaborate with Sales, Onboarding, Support, and Product teams to enhance the customer experience

Required qualifications

• Experience in the youth activity industry strongly preferred
• Background in sales, account management, customer success, or onboarding in a SaaS or service-based environment
• Strong relationship-building skills with a focus on customer success
• High level of organization and ability to manage multiple accounts and priorities
• Consultative mindset with a problem-solving approach rather than just closing deals