Account Manager

Job Summary

Proactive and detail-oriented, the full-time Account Manager will serve as the primary liaison for customer relationships, managing orders and ensuring a seamless customer experience in a hybrid work environment.

Key responsibilities

• Manage order processing and documentation, ensuring accuracy and on-time shipment
• Deliver exceptional customer service and build long-term relationships while resolving issues proactively
• Collaborate with cross-functional teams to support customer needs and streamline processes

Required qualifications

• Associate's degree or equivalent experience
• 5+ years in customer service, sales support, or account management
• Experience with ERP/CRM systems, preferably Epicor
• Background in manufacturing, construction, or project-based environments preferred
• Strong proficiency in Microsoft Office and typing skills (40+ WPM)