Account Manager

Job Summary

Managing a portfolio of SMB customers, the full-time Account Manager will drive retention, renewals, and account growth while serving as a trusted advisor and primary post-implementation contact to ensure customer success and maximize their investment in Bullhorn.

Key responsibilities

• Conduct regular business reviews to understand customer goals, product adoption, and account health
• Identify upsell, cross-sell, and upgrade opportunities to maximize customer value and business outcomes
• Partner closely with Sales, Product, and Support teams to deliver an exceptional customer experience

Required qualifications

• Experience in Account Management, Customer Success, Sales, or another customer-facing commercial role
• Proven track record of building strong customer relationships that drive retention and revenue growth
• Comfort with consultative selling and helping customers solve business challenges
• Strong analytical and organizational skills to manage a busy portfolio of customer accounts
• Experience working within SaaS or another technology environment is a plus