Account Manager

Job Summary

Managing a portfolio of existing customers, the full-time Account Manager will focus on customer retention, expansion revenue, and cross-sell opportunities while ensuring clients achieve measurable outcomes from their investment in the SaaS platform remotely.

Key responsibilities

• Manage an assigned portfolio of customer accounts and conduct regular business reviews
• Drive customer retention and renewal outcomes while identifying expansion opportunities
• Maintain accurate account plans and achieve monthly and quarterly retention and expansion targets

Required qualifications

• 2+ years of Account Management, Customer Success, or SaaS sales experience
• Proven track record of customer retention and revenue growth
• Experience managing customer portfolios and renewal cycles
• Familiarity with Salesforce or similar CRM platforms
• Strong communication and stakeholder management skills