Account Manager

Job Summary

Managing customer relationships remotely, the full-time Account Manager will coordinate freight operations, resolve issues, and ensure service excellence while directly overseeing professional drivers and supporting business growth through strategic account management.

Key responsibilities

• Build and maintain strong relationships with customers while providing routine updates on load status and service performance
• Coach and mentor drivers to achieve customer service goals and maximize utilization of company assets
• Prepare performance reports for clients and internal stakeholders, ensuring compliance with transportation regulations and company policies

Required qualifications

• High School diploma or equivalent required; Bachelor's degree in Business, Logistics, or a related field preferred
• 2-5 years of experience in transportation, logistics, or account management
• Proficiency in Microsoft Office Suite and TMS platforms
• Knowledge of DOT regulations and driver hours of service
• Ability to work occasional evenings, weekends, or holidays as needed