Account Manager

Job Summary

Owning and growing a strategically significant portfolio of mid-market law firm accounts, the full-time remote Account Manager will drive revenue growth through cross-sell and upsell initiatives while ensuring long-term client retention and executive alignment.

Key responsibilities

• Executing strategic account plans to balance retention and expansion growth objectives
• Identifying cross-sell and upsell opportunities within existing accounts
• Building executive-level relationships with key stakeholders to position the company as a strategic partner

Required qualifications

• JD degree and legal industry experience, preferably within a law firm or legal technology company
• 5+ years of experience in account management, client success, or legal technology
• Strong understanding of law firm operations and legal workflows
• Demonstrated ability to drive client growth and retention
• Experience managing customer activity and forecasting in Salesforce or a similar CRM