Account Manager

Job Summary

Managing a portfolio of clients remotely, the full-time Account Manager will nurture customer relationships, handle support escalations, and identify growth opportunities within cloud environments.

Key responsibilities

• Develop a deep understanding of the cloud management platform and customer needs to drive engagement
• Manage customer-related support escalations and negotiate long-term commitments with stakeholders
• Deliver regular quarterly reviews, tracking project timelines and identifying cost optimization opportunities

Required qualifications

• 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role
• 3+ years of experience at a technology company
• Strong technical skills to engage effectively with technical teams
• Great operational and analytical skills, with attention to detail
• A desire to grow within the organization and broaden skill sets