Account Manager

Job Summary

Building strong, long-term relationships with clients, the full-time Account Manager will serve as the primary point of contact for assigned accounts, driving customer satisfaction, retention, and growth opportunities while working remotely.

Key responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Drive customer adoption, engagement, and overall satisfaction through regular check-ins and business reviews
• Identify and develop upsell and cross-sell opportunities while managing renewals and addressing retention risks

Required qualifications

• 3+ years of experience in account management, customer success, or a related client-facing role
• Proven track record of managing customer accounts and building long-term relationships
• Experience working with cross-functional teams to deliver customer solutions
• Familiarity with CRM systems and account management tools, such as Salesforce or HubSpot
• Experience in a B2B environment, preferably within the SaaS or technology industry