Account Manager

Job Summary

Building and maintaining strong relationships with clients, the remote Account Manager will serve as the primary point of contact for MCG customers, addressing inquiries and coordinating resources to meet their needs.

Key responsibilities

• Establish and maintain ongoing relationships with an assigned list of MCG customers
• Conduct regular business reviews and customer outreach in accordance with policy and process requirements
• Research and troubleshoot customer issues, engaging MCG colleagues and resources as necessary for resolution

Required qualifications

• BA/BS degree
• Experience in healthcare and/or software/technology service industries
• Experience with CRM solutions, especially Gainsight and Salesforce
• Proven results in Account Management, Customer Service, or other market-facing roles
• Demonstrated ability to build relationships and resolve customer issues effectively