Account Manager

Job Summary

Providing quality customer service in a remote setting, the full-time Account Manager will manage inbound and outbound calls, facilitate enrollments, and support corporate and community college clients throughout their registration processes.

Key responsibilities

• Process a high volume of inbound and outbound calls to respond to customer inquiries and facilitate enrollments
• Share industry-related information with prospective students and follow up to ensure a positive transition to active student status
• Utilize internal management software to track inquiries and enrollments while contributing to team initiatives

Required qualifications

• High school diploma or GED from an accredited institution
• At least 1 year of customer service or admissions experience, preferably in an education-based setting
• Strong presentation skills and the ability to communicate effectively with diverse groups
• Proficiency in Microsoft Word and Excel, along with relevant industry software applications
• Ability to thrive in a coaching environment and handle frequent interruptions while working independently