Account Manager

Job Summary

Experienced in cloud infrastructure, the full-time salaried Account Manager will build and maintain strong relationships with post-sale customers, manage account performance, and identify upselling opportunities while working closely with the sales team in a remote environment.

Key responsibilities

• Build and maintain long-lasting relationships with existing customers, acting as the primary point of contact
• Monitor account performance and gather customer feedback to ensure satisfaction and identify growth opportunities
• Document client interactions and account status while achieving expansion and renewal targets

Required qualifications

• Minimum 3 years of experience as an Account Manager or Customer Success Manager in a tech-oriented B2B environment
• Proficiency in CRM platforms such as Salesforce, Grafana, Jira, and Confluence
• Strong organizational and multitasking abilities
• Ability to work independently and collaboratively within a team
• Experience with cloud technologies is preferred