Account Manager

Job Summary

Managing a small portfolio of key accounts, the full-time Account Manager will oversee a team of key account managers while providing proactive support, handling escalations, and ensuring customer satisfaction in a remote capacity.

Key responsibilities

• Oversee and support a team of key account managers to enhance client relationships and drive success
• Manage escalations, cancellations, and customer complaints, ensuring timely and effective resolutions
• Collaborate cross-functionally to apply the shop success checklist for all key accounts

Required qualifications

• 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment, preferably in the restaurant or hospitality industry
• Proven ability to manage complex, high-value accounts with a focus on retention and growth
• Experience handling customer complaints and escalations with clarity and professionalism
• Strong analytical skills to interpret data and develop actionable strategies
• Fluency in English and Spanish, with proficiency in Salesforce and other account management tools