Account Manager

Job Summary

To support a growing digital marketing agency, the remote Account Manager will develop and manage client relationships, focusing on retention, growth, and loyalty for both franchise and non-franchise accounts.

Key responsibilities:

• Serve as the day-to-day point of contact, managing client expectations and strategies from inception to delivery
• Build and maintain strong, long-lasting client relationships while expanding revenue through upselling and cross-selling opportunities
• Forecast and track key account metrics, ensuring engagements meet company margin goals and driving client satisfaction

Required qualifications:

• 4+ years of experience as an Account Manager or similar role in a digital marketing agency supporting franchise clients
• Strong understanding of digital marketing channels, including Paid Search and SEO
• Experience with both B2B and B2C clients, particularly in franchise or multi-location marketing
• Proven ability to manage multiple accounts and build rapport with clients effectively
• Collaborative mindset with a proactive approach to identifying business development opportunities