Account Manager

Job Summary

Managing client relationships remotely, the full-time Account Manager will focus on client retention, growth, and satisfaction while serving as the primary point of contact for franchise and non-franchise accounts.

Key responsibilities

• Develop and maintain strong, long-lasting client relationships while managing expectations and strategies from inception to delivery
• Forecast and track key account metrics, ensuring engagements meet company margin goals and achieving assigned upsell targets
• Collaborate with internal teams to solve client problems and drive new business growth through advocacy and reference-ability

Required qualifications

• 4+ years of experience as an Account Manager or similar role in a digital marketing agency, particularly with franchise clients
• Strong understanding of digital marketing channels, including Paid Search and SEO
• Experience managing both B2B and B2C clients, with a focus on multi-location marketing
• Proven ability to juggle multiple account management projects while building rapport with clients
• Collaborative mindset with a proactive approach to identifying business development opportunities