Account Manager
Job Summary
Owning the commercial relationship for the Max plan segment, the full-time remote Account Manager will onboard new $2M+ customers, conduct quarterly business reviews, and drive account growth while serving as their trusted contact.
Key Responsibilities
- Personally onboard every new Max and $2M+ customer, maintaining a 2-hour response SLA on all commercial contacts
- Run capital conversations end to end, identifying opportunities and qualifying candidates with precision
- Own account expansion and retention, monitoring account health signals and ensuring maximum value from services
Required Qualifications
- 3+ years of experience in B2B account management or customer success in fintech, payments, or SaaS
- Proven track record of growing a high-value portfolio with NRR above 110% or equivalent account expansion
- Experience navigating conversations with executive-level stakeholders and conducting quarterly business reviews
- Ability to manage a book of business independently with minimal direction
- Comfort in strategic capital and financing discussions tied to customer business models and growth plans
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,726 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
