Account Manager

Job Summary

Managing a portfolio of established accounts, the full-time remote Account Manager will focus on increasing customer adoption of the rewards platform, addressing client needs, and effectively troubleshooting technical issues while serving as the primary point of contact.

Key responsibilities

• Own and grow a named book of established accounts, identifying opportunities to shift spending to the Fluz platform
• Negotiate and maintain custom rate agreements, ensuring accurate documentation and compliance
• Proactively troubleshoot client issues and provide detailed insights on product performance and market launches

Required qualifications

• 3+ years of account management experience with a focus on revenue generation
• Deep knowledge of credit card rewards and gift card systems
• Strong data fluency with the ability to analyze performance using spreadsheets and BI tools
• Proven ability to maintain relationships while making tough decisions regarding account management
• Excellent written record-keeping skills for documentation purposes