Account Manager

Job Summary

Seeking an experienced Account Manager, the fully remote position will manage a portfolio of over 600 existing customers and a pipeline of leads, focusing on revenue growth and retention while collaborating with a Customer Engineer.

Key responsibilities

• Lead customer and partner engagement strategy across SMB and Mid-Market segments
• Drive revenue growth and retention through effective stakeholder influence and deal orchestration
• Collaborate with a regionally aligned Customer Engineer and report to a US-based leader

Required qualifications

• Proven experience in account management or customer success roles
• Strong understanding of SMB and Mid-Market customer needs
• Ability to influence stakeholders and manage complex deals
• Experience working in a remote environment
• Willingness to travel occasionally for industry events and team gatherings