Account Manager

Job Summary

Serving as the primary relationship manager for key airline clients, the remote Account Manager will blend operational oversight with strategic account management to ensure seamless baggage repatriation and optimize vendor courier networks.

Key responsibilities

• Act as the key point of contact for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
• Develop and maintain strong, positive relationships with client representatives while leading the creation of quarterly business reviews and performance reports
• Oversee day-to-day operations of vendor couriers, ensuring adherence to performance standards and implementing AI solutions to enhance operational efficiency

Required qualifications

• 5+ years of professional Account Manager experience, preferably in the hospitality or airline industry
• Proven experience in relationship management and presentation creation for high-level audiences
• Strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
• Proficiency with operational tracking systems
• Experience handling multiple priorities simultaneously while maintaining positive client relationships