Account Manager

Job Summary

Driving customer retention and revenue growth remotely from Zurich, the full-time Account Manager will serve as a strategic partner to local restaurant clients, enhancing product adoption and improving online availability to support business expansion.

Key responsibilities

• Lead customer retention and revenue growth initiatives by identifying upsell and expansion opportunities within the assigned territory
• Act as a trusted advisor to restaurant partners, increasing product and feature adoption to enhance their business performance
• Maintain expert-level knowledge of products and services to effectively engage with customers and align with company strategies

Required qualifications

• 5+ years of professional experience in account management, sales, or customer success
• Proven ability to manage multiple accounts simultaneously with strong organizational and time-management skills
• Demonstrated capability to use data effectively to guide decisions and influence stakeholders
• Strong communication and relationship-building skills to establish trust quickly
• Proficiency in utilizing CRM software (such as Salesforce) and Google Workspace