Account Manager
Job Summary
Engaging and supporting a portfolio of 30-40 customers, the remote Account Manager will focus on customer success and retention strategies, manage relationships, and maintain operational excellence within a collaborative team environment.
Key responsibilities
- Lead customer success initiatives by understanding client strategies and providing necessary support to achieve their goals
- Develop deep customer relationships to drive strategic conversations and ensure product utilization and retention
- Utilize various tools to track customer progress and maintain open communication regarding opportunities and risks
Required qualifications
- 2+ years of experience in quota-carrying Account Management or Customer Success roles, specifically with B2B SaaS products
- Proven track record of achieving revenue and customer retention goals
- Experience working with customers in the HR or Benefits space is a plus
Complete Job Description
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