Account Manager

Job Summary

To support a growing organization, the remote Account Manager will manage employer relationships, drive client retention, and identify expansion opportunities while ensuring optimal use of the platform.

Key responsibilities

• Serve as the primary post-sale contact for employers, building strong relationships and ensuring hiring goals are met
• Own client retention efforts and minimize churn by demonstrating the platform's value to employers
• Prepare and facilitate account reviews, training sessions, and strategic engagements tailored to employer users

Required qualifications

• 4-6 years of experience in account management, customer success, sales, or project management
• Proven ability to manage a large portfolio of clients and grow accounts
• Bachelor's degree
• Strong cross-functional skills to influence internal teams
• Confidence in decision-making and recommendations