Account Manager

Job Summary

Managing client relationships, the full-time Account Manager will execute operational strategies, facilitate client meetings, and collaborate with internal teams to enhance customer service in a remote setting.

Key responsibilities

• Develop and maintain trusted advisor relationships with clients to improve customer experience and retention
• Collaborate with internal stakeholders and external partners to deliver effective benefit solutions
• Facilitate client meetings and respond to inquiries, ensuring timely and accurate communication

Required qualifications

• Bachelor's degree in business, marketing, hospitality management, or a related field, or equivalent experience
• Knowledge of pharmacy benefits management, insurance, or the healthcare industry
• 3 years of experience in a customer service role
• Experience in critical thinking, prioritization, and relationship building
• Ability to support compliance program objectives and interact cooperatively with colleagues